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TBE earns TripAdvisor Certificate of Excellence for eighth consecutive year

August 10, 2018
Island Reporter, Captiva Current, Sanibel-Captiva Islander

Tarpon Bay Explorers' superior customer service was recently recognized and reflected by being awarded Trip Advisor's Certificate of Excellence for the eighth year in a row.

The certificates can only be earned by consistently receiving great reviews on the travel site.

"Our employees enjoy what they do and who they work with, so providing our visitors with a great experience and phenomenal service comes as second nature," part-owner and general manager Wendy Schnapp said.

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Tarpon Bay Explorers employees, from left, Capt. Jason Dunwoody, part-owner and General Manager Wendy Schnapp, Charlie Frese and Capt. Brie Coffman with Trip Advisor’s Certificate of Excellence.

Since its inception, the company has always put an emphasis on customer service.

"We have a great staff here at Tarpon Bay. Just within the past couple weeks alone, our staff has gone above and beyond," she said. "We had a captain 'rescue' a child's fallen stuffed animal from a cruise boat, to retrieving kayakers during unexpected weather events. These acts reflect what kind of organization we are and how we try to be as compassionate as we can to our visitors."

Tarpon Bay Explorers is the official concession to the J.N. "Ding" Darling National Wildlife Refuge, providing low impact, recreational and educational activities for refuge visitors. A portion of its proceeds goes back to the U.S. Fish and Wildlife Services to benefit the national refuges nationwide.

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For more information, visit or call 239-472-8900.



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